Reviews & verification

RenoLinkUp™ · Last updated 18 October 2026

This policy explains how RenoLinkUp presents company verification information, homeowner reviews and reports.

Separate verification checks

Platform profile review, HDB registration and CaseTrust accreditation are separate checks. A badge is displayed only when an authorised administrator records a source and check date. These checks do not guarantee workmanship, price, suitability or project outcome.

Eligible reviews and moderation

Reviews are accepted only from homeowners with a Platform project marked Appointed or Completed and a recorded accepted match with the reviewed company. Reviews enter a moderation queue. Companies cannot buy or edit review scores. Administrators may publish, hide or restore content with a recorded reason; they must not fabricate or silently rewrite a homeowner’s review. A company may submit a response that is clearly labelled as its own response.

Reports and disputes

Use the report action on a profile or the lead-problem action in the company portal. Provide a clear explanation and relevant project reference. Authorised administrators review reports and record consequential actions.

Contact

Questions about this policy can be sent to hello@wcreatesdigital.com.

RenoLinkUp™ is a marketplace operated by W Creates Digital (Reg. No. 202450467E). These policies describe the Platform; renovation services are provided by independent businesses.